Terms & Condition of Sales
Ajile.biz (hereinafter "the Web site") is the property of AJILE SAS (hereinafter "AJILE" or "we"), a €5,000-share capital limited company, having its head office at : Cour de la Semeuse – 20 Place de la Liberté – 67300 Schiltigheim, France, registered in the Companies Register (RCS) for Strasbourg under number 751 621 988 00011. Intercommunity VAT number FR96 751 621 988. These general terms of sales apply to all orders on the Web site. These terms are subject to modification and updates; accordingly, the terms applicable to products orders by customers are those applicable on the date of the order on the Web Site.
I The customer
To be a Customer of the Web site you must be a consumer, of legal age and with full legal capacity or to be authorized by your parents to order on the Web site. The personal information you give to AJILE Company when opening your customer account or upon any order you may place must be complete, accurate and up to date. AJILE Company would not be responsible for undelivered product should the data prove incorrect. AJILE Company reserves the right to cancel any order should the IP address of the customer be located in a country different from the billing and/or the delivery address.
II The Products
The products offered for sale are those featured on the Web site. AJILE Company makes every effort to accurately present and describe the products to inform the Customer at best. It is, however, possible that the Web site may contain minor errors, which you recognize and accept. In the event of any non-compliance of the product delivered with its description on the Web Site, AJILE Company agrees to remedy such non-compliance by either exchange or pay back (totally or partly) the invoiced product.
III Ordering Products
The acceptance of orders placed on the Web Site is subject to compliance with the procedure set up by AJILE Company. This takes the form of a series of succeeding screen pages indicating the steps to be taken by customers to validate their order. You will have the possibility, before final validation of your order, to verify your order details and the total price, and to correct any possible errors, before confirming it and expressing your acceptance. Every confirmed order applies as a sale contract and an acceptance of all the present stipulations.
AJILE Company is entitled to refuse any order made by a customer with whom a dispute exists in connection with the payment of a former order as well as any order that is not compliant with these general terms of sale.
In such cases, AJILE Company will inform the customer by e-mail. Unless the customer contacts us to correct the error or the non-compliance with these general terms of sale, we reserve the right not to process the order.
Once you have validated your order, AJILE Company will promptly confirm receipt by sending you an e-mail to the address provided to us. In that aim, you formally accept the use of e-mail by AJILE Company to confirm the content of your order. This confirmation e-mail will include all of the information provided by you, as well as the accepted price and terms of payment with an indication, as the case may be, of any possible difficulties or reservations in respect of the order. For each product, you will also receive, upon delivery, written confirmation of the price paid and of the shipping fees applicable to you.
IV Price and Terms of Payment
1. Choice of price
The prices displayed on the Web site are in Euros, VAT included for consumers, VAT excluded for professionals, shipping excluded. The total price of the order (taxes and shipping fees included) is mentioned in the cart.
AJILE Company reserves the right to modify the prices at all times but the prices invoiced to customers are those applicable on the date of the order, subject to stock.
2. Terms of payment
To pay your order, you may use :
- A credit card or PayPal : the Customer has access to a dedicated space made available by a banking establishment, which ensures the security and recording of the payment order. To this effect, the Customer expressively authorized AJILE Company to debit its account accordingly to the amount of the ordered products.
- Bank transfer, Ajile bank account number is displayed during adequate payment process.
3. Data registered and saved by AJILE Company act as a proof of order and of all transactions done. Data registered by the payment system act as a proof of the financial transactions.
V – Delivery
AJILE Company will make delivery to the address you give in your order, it being specified that this must be your place of residence or that of any other individual of your choice.
To ensure the lead times can be met, you should check that you have provided complete and accurate information concerning the delivery address (such as, inter alia, road number, building number, staircase number, access codes, names and/or interphone numbers, etc.). Inaccurate information may result in longer delivery times or re-shipments.
Mentioned lead times are indicative of the average time to process order and to deliver it. AJILE Company would not be held responsible for a delayed delivery due to external causes.
In case of damaged delivery (already opened, missing product...), the Customer is due to notify the transport service and AJILE Company, by any means, its refusal of the product within 3 days following the delivery.
VI –Right of Cancellation
Customers have a right of cancellation, without having to indicate the reasons for such cancellation, within a cooling-off period of 14 clear days from receipt of the products ordered.
Customers are responsible for the cost and the safe return (original packing) accompanied by the order number to the following address:
AJILE SAS – Cour de la Semeuse – 20 Place de la Liberté – 67300 Schiltigheim - France
AJILE Company will refund the Customer the possible money already paid, excluded shipment fees, and under the conditions described in the following paragraph (VII).
VII – Policy of Refund and Returns
AJILE Company will refund the returned products under the circumstances described in paragraphs II and VI, no later than 30 days following receipt of the returned products. Refund will be done similarly to the term of payment chosen by the Customer when he ordered the products.
For reasons other than the right of cancellation, products can be returned following a similar process, no later than 30 days following receipt of the ordered product.
In case of an error attributable to Ajile, or an error related to the quality of the product, the cover charges for postage shall also be included in the reimbursement according to the current postal fees.
VIII - Warranties
Every order is submitted to the Customer's acceptance of the terms & conditions of use, which are subject to the French law. In case of litigation, the French Courts shall have the exclusive jurisdiction to resolve it. In case of problem or complaint, the Customer may address to the Customer Service department to find a mutual agreement.
IX – Use of personal information
AJILE Company collects personal data on the Web site that is required for processing orders. Such data may be communicated, in whole or in part, to our service providers involved in fulfilling the order.
Customers are informed that such personal data is also collected by bodies in charge of analyzing orders and fighting against credit card fraud.
In accordance with Act no. 78-17 of January 6, 1978 on automated data processing, files and civil liberties, you have a right to access, modify, correct, oppose and delete your personal data.